Is your Surface Pro keyboard suddenly not working? It’s frustrating when your device won’t respond just when you need it most.
You rely on your keyboard every day for work, school, or staying connected. But don’t worry—you’re not alone, and there are simple steps you can take to fix the problem fast. Keep reading to discover easy solutions that will get your Surface Pro keyboard back to perfect working order in no time.
Credit: m.youtube.com
Check Keyboard Connection
When your Surface Pro keyboard stops working, the first step is to check the keyboard connection. A poor connection may cause the keyboard to fail. Checking this connection can solve many issues quickly.
Clean Keyboard And Connectors
Dust or dirt can block the connection points. Use a soft, dry cloth to clean the keyboard and connectors. Make sure the keyboard pins and the Surface port are free from debris. This simple step often restores the connection.
Reattach The Keyboard
Detach the keyboard gently from your Surface Pro. Then, reattach it firmly. Ensure it clicks into place. A loose connection may stop the keyboard from working. Reattaching it can fix this easily.
Try Another Surface Port
Some Surface Pro models have more than one port. Connect your keyboard to a different port. This helps check if one port is faulty. Switching ports can restore keyboard function quickly.
Credit: microsoftsurface.pro
Restart Your Surface Pro
Restarting your Surface Pro can fix many keyboard issues. It clears temporary glitches and refreshes the system. This simple step often restores keyboard function fast. Follow the steps below to restart your device safely.
Soft Restart Steps
Press and hold the power button on your Surface Pro for about 10 seconds.
Release the button when the screen goes black.
Wait a few seconds, then press the power button again to turn it back on.
This soft restart can clear minor bugs affecting the keyboard.
Perform A Hard Reset
If the soft restart fails, try a hard reset.
Hold the power button and the volume-up button at the same time.
Keep holding both buttons for 15 seconds, then release them.
Your Surface Pro will restart automatically after this reset.
A hard reset refreshes the hardware and software more deeply.
Update Drivers And Firmware
Updating drivers and firmware can fix many keyboard problems on your Surface Pro. These updates help your device work smoothly and avoid bugs. This section shows how to check and install important updates for your keyboard and Surface Pro.
Check For Windows Updates
Windows updates often include fixes for hardware issues. Open Settings and go to Update & Security. Click on Check for updates. Install all available updates. Restart your Surface Pro after the updates finish. This process can solve keyboard problems caused by outdated software.
Update Keyboard Drivers
Keyboard drivers control how your Surface Pro communicates with the keyboard. Open Device Manager by right-clicking the Start button. Find Keyboards and expand the list. Right-click your keyboard device and select Update driver. Choose Search automatically for updated driver software. Follow the instructions to install any updates. This step ensures your keyboard uses the latest driver version.
Install Surface Firmware Updates
Firmware updates improve hardware performance and fix bugs. Visit the official Microsoft Surface website. Download the latest firmware package for your Surface Pro model. Run the installer and follow the instructions carefully. Keep your device plugged in during the update. Firmware updates can restore keyboard functionality and enhance overall stability.
Adjust Keyboard Settings
Adjusting keyboard settings can fix many issues with your Surface Pro keyboard. Sometimes, the problem is a simple setting that needs to be changed. Checking these settings is an easy step you can take before trying more complex solutions.
Start with these basic checks to get your keyboard working again quickly.
Enable Keyboard In Device Manager
Open Device Manager on your Surface Pro. Look for the keyboard section. If the keyboard is disabled, right-click it and choose “Enable.”
This step ensures Windows can recognize your keyboard and use it properly.
Disable Filter Keys
Filter Keys can block some keyboard inputs. Go to Settings, then Ease of Access. Find Keyboard settings and turn off Filter Keys.
Disabling this feature can stop delays or missed keystrokes on your Surface Pro keyboard.
Check Language And Layout
Wrong language or keyboard layout can cause typing problems. Open Settings, then Time & Language. Check the keyboard language matches your physical keyboard.
Choose the correct layout to ensure all keys work as expected on your Surface Pro.
Run Troubleshooters
Running troubleshooters can help fix keyboard problems on your Surface Pro. These tools find and solve common issues automatically. They save time and effort. Let’s explore how to use these built-in troubleshooters effectively.
Use Keyboard Troubleshooter
Start by opening the keyboard troubleshooter. It scans for software problems that stop the keyboard from working. This tool checks drivers and settings. It suggests fixes or applies them automatically. Running it is simple and fast.
Check For Hardware Issues
Sometimes the problem is hardware-related. The troubleshooter can detect connection or hardware faults. It will alert you if the keyboard is not properly attached. It also checks for physical damage. This helps decide if repair or replacement is needed.
Credit: microsoftsurface.pro
Test With External Keyboard
Testing your Surface Pro keyboard with an external keyboard helps find the problem. It shows if the issue is with the Surface Pro itself or just the keyboard. This step is simple and useful for quick troubleshooting.
Connect Usb Or Bluetooth Keyboard
Start by connecting a USB or Bluetooth keyboard to your Surface Pro. For USB, plug the keyboard into the USB port. For Bluetooth, turn on the keyboard and pair it in the Surface Pro’s Bluetooth settings. Wait until the device connects fully before typing.
Compare Functionality
Type on the external keyboard and check if all keys work fine. If the external keyboard works well, the problem lies with the Surface Pro keyboard. If it also has issues, the problem may be with the Surface Pro’s system or settings. This test helps you understand the next step for fixing the keyboard.
Reset Surface Pro
Resetting your Surface Pro can fix many issues, including keyboard problems. This process restores your device to its original settings. It removes glitches that may stop the keyboard from working properly. Before resetting, save your important files. This keeps your data safe during the reset.
Backup Important Data
Save all your important files to an external drive or cloud storage. This includes documents, photos, and videos. Backing up prevents data loss during the reset process. Check twice to ensure nothing is missing. It only takes a few minutes but protects your work and memories.
Perform System Reset
Go to Settings and select Update & Security. Choose Recovery and then click on Reset this PC. Pick the option to keep your files or remove everything. Follow the on-screen instructions to complete the reset. The device will restart several times. After reset, check if the keyboard works correctly.
Contact Support Or Service
When your Surface Pro keyboard stops working, seeking professional help is a good option. Contacting support or service can save time and prevent further issues. Expert technicians can quickly diagnose the problem and offer the right solution. They also ensure your device stays safe during repairs.
Check Warranty Status
Before reaching out to support, check your warranty status. A valid warranty might cover repair costs. Visit the official Microsoft website and enter your device’s serial number. This process shows if your Surface Pro is still under warranty. Knowing this helps you avoid unexpected charges.
Locate Authorized Repair Centers
Use Microsoft’s website to find authorized repair centers near you. These centers have trained staff and genuine parts. Repairs done at authorized centers keep your warranty valid. Avoid third-party repair shops that might cause more damage. Choosing the right service center ensures quality and safety for your device.
Frequently Asked Questions
Why Is My Surface Pro Keyboard Not Connecting?
The keyboard may not connect due to loose attachment or dirty connectors. Clean and reattach firmly.
How Can I Fix An Unresponsive Surface Pro Keyboard?
Try restarting the device and checking for driver updates to resolve keyboard issues.
Does Surface Pro Keyboard Need Driver Updates?
Yes, outdated drivers can cause problems. Update them via Windows Update or Device Manager.
Can A Surface Pro Keyboard Stop Working After An Update?
Yes, some updates can cause issues. Rolling back or reinstalling drivers might help.
How Do I Check If My Surface Pro Keyboard Is Damaged?
Test the keyboard on another Surface device or check for physical damage on the connectors.
Conclusion
Surface Pro keyboard issues can be fixed with simple steps. Check connections and update drivers first. Restart your device to refresh settings. Try cleaning the keyboard for stuck keys. Test with another keyboard if possible. These tips help most users quickly.
Persistent problems may need professional support. Don’t let keyboard troubles stop your work. Stay calm and follow the easy fixes. Your Surface Pro will work smoothly again. Keep your device updated to avoid future issues.